Question 1

How much does 360io cost?

Accepted Answer

360io has two plans. Portal is $199 per month for a branded patient portal on the web, phone and desktop. Growth is $599 per month and adds your own native iOS and Android app, your own domain, a full CRM and in-app payments. Both include unlimited patients, 5 team members and $0 setup.

Question 2

Is there a setup fee?

Accepted Answer

No. Setup is $0 on both plans. On the Growth plan the $2,500 development fee for building and publishing your branded app is waived when you sign up.

Question 3

What's the difference between Portal and Growth?

Accepted Answer

Portal at $199 per month gives you a branded patient portal with your logo, colors and name, secure chat and group chat, forms, electronic signatures, file sharing and white-labeled email notifications. Growth at $599 per month includes everything in Portal and adds a native iOS and Android app published under your practice's name, your own custom domain, a full CRM with pipelines and automated follow-up, before-and-after photo profiles and in-app payments through your own merchant account.

Question 4

Do I pay more as I add patients?

Accepted Answer

No. Patients, contacts and app users are unlimited on both plans. There are no per-patient fees and no usage tiers, so your monthly price stays the same whether you have 500 patients or 50,000.

Question 5

What counts as a team member?

Accepted Answer

A team member is a staff login for your practice — a provider, coordinator, front desk or admin user. Both plans include 5 team members. Additional team members are $49 per month each. Patients are never counted as team members.

Question 6

Do you take a percentage of my payments?

Accepted Answer

No. On the Growth plan, in-app payments run through your own merchant account and 360io takes 0 percent. You keep 100 percent of what your patients pay you, minus your own processor's fees.

Question 7

How long does it take to launch my branded app?

Accepted Answer

Most practices are live in about 30 days. We build the app in your brand, submit it to the Apple App Store and Google Play under your practice's name, and handle the review process for you.

Question 8

Can I switch plans anytime?

Accepted Answer

Yes. You can upgrade from Portal to Growth at any time and the new rate applies from your next billing cycle. Everything you already have in the portal carries over.

Question 9

How long is the contract and how do I cancel?

Accepted Answer

The initial term is 12 months. You can give 90 days' written notice at any time by emailing admin@360io.com, and the account ends at the later of the notice period or the end of the term. There is also a 30-day money-back guarantee after your branded app goes live.

Question 10

Can you move us off RepeatMD or Moxo?

Accepted Answer

Yes. Migration is free and done for you. We move your contacts, files and templates, run both systems in parallel while your team gets comfortable, and only switch your patients over once the new app is live.

Question 11

What kind of support do you provide?

Accepted Answer

Every plan includes a training session for your team, free migration, unlimited app and platform updates, and direct support from the 360io team. Every practice also signs a BAA with us.

Simple pricing. Unlimited patients. $0 app development fee.

Simple pricing. Unlimited patients. 0% of your payments.

Simple pricing. Unlimited patients. 0% of your payments.

$199

$599

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