Every purchase inside a 360io app carries a HIPAA-compliant e-signature, and 360io captures the patient's device fingerprint, IP address and timestamp as chargeback evidence. A terms-and-conditions gate before first login means every user in your app is legally opted in before they ever transact.
What exactly gets captured with each signature?
The signature itself, plus the device fingerprint, the IP address and the timestamp of the transaction — tied to a patient account that already accepted your terms at first login. So a signed record isn't just "someone clicked agree"; it's an identifiable device, at a known moment, under terms they'd already accepted.
How does that help in a chargeback dispute?
Aesthetic practices lose disputes on evidence, not merit. When a patient's card issuer asks whether the customer authorised a $6,000 package, "we have an email thread" loses and "here is the e-signed authorisation with device fingerprint, IP and timestamp, under terms accepted at account creation" wins. Because payments run through your own merchant account, that evidence goes straight to your processor.
What is the terms-and-conditions gate?
Before a patient's first login, they must accept your practice's terms and conditions. Not a checkbox buried in a footer — a required step. That means there is no user inside your app who hasn't legally opted in, which is the foundation every later signature rests on.
Can we use our own consent and treatment forms?
Practices use the system for purchase authorisations, treatment consent, pre-op paperwork and package agreements, so patients can review and sign before they arrive instead of filling out a clipboard in your waiting room. Upload your own forms and route them to the patient's app.
Where are signed records stored?
Inside your HIPAA-compliant 360io environment, covered by a signed BAA, with role-based team access and sensitive fields maskable by role — so front-desk staff see what they need and no more. Records are retrievable when you need them for a dispute or an audit.
Frequently asked questions
Are 360io e-signatures legally binding?
They are electronic signatures captured with supporting evidence — device fingerprint, IP address and timestamp — under terms the patient accepted before first login. Have your own counsel confirm requirements for your state and procedure types.
What evidence do we get in a chargeback dispute?
The signed authorisation plus device fingerprint, IP address and timestamp, tied to an account that accepted your terms at signup.
Can patients sign before arriving?
Yes — consent and purchase paperwork is signed in the app ahead of the visit.
Can we upload our own consent forms?
Yes, practices route their own forms to the patient's app for signature.
Is signing HIPAA compliant?
Yes. Signing happens inside the HIPAA-compliant platform with a signed BAA on both plans.
Book a demo at 360io.com/demo — see the platform running with your own branding. $0 setup fee, and a 100% money-back guarantee.