360io includes secure patient-to-clinic messaging inside your branded app, so recovery questions, follow-ups and document requests stay in one HIPAA-compliant thread instead of personal text messages, Instagram DMs and email. Practices can also send surgery notes, pre-op checklists and aftercare instructions straight to the patient's app.
Why are texts and Instagram DMs a compliance problem?
Because clinical conversations end up on staff personal phones and on consumer platforms that never signed a BAA. A post-op patient sending a photo of their incision to your injector's Instagram is protected health information sitting in Meta's inbox. When that staff member leaves, the record leaves with them. Moving it into your app puts the conversation inside a HIPAA-compliant environment your practice controls.
What can we send patients?
Surgery notes, pre-op checklists, aftercare and recovery instructions, clinical photos and documents — delivered to the patient's app where they can retrieve them at 2am on day three of recovery instead of calling your front desk. Practices consistently find that documented aftercare in-app cuts repetitive inbound calls.
Can several staff handle one patient thread?
Yes. Both plans include 5 team members, each with their own access. Sensitive patient fields can be masked by role, so front-desk staff see what they need to coordinate and no more. Continuity sits with the practice rather than with one person's phone.
Does the pDoes the patient get notified?
atient get notified?
Yes — messages and documents surface as notifications in your branded app, which is exactly why owning the app matters. A notification with your practice's icon on a patient's home screen is a marketing channel you don't rent from anyone, alongside your results galleries, memberships and financing.
What about the rest of the record?
Messaging sits next to the built-in CRM, e-signed purchase and consent records, and secure file sharing — one HIPAA-compliant environment with a signed BAA rather than a text thread here, a consent PDF there and a spreadsheet somewhere else
Frequently asked questions
Is texting patients from a personal phone HIPAA compliant?
Personal SMS and consumer DM platforms aren't a HIPAA-compliant channel for protected health information and aren't covered by a BAA. Messaging inside your own 360io app is, with a signed BAA on both plans.
Is 360io messaging HIPAA compliant?
Yes — it runs inside the HIPAA-compliant platform with a signed BAA, role-based access and maskable sensitive fields.
Can multiple staff answer a patient?
Yes. Both plans include 5 team members with individual access and role-based data masking.
Can we send files and photos?
Yes — surgery notes, pre-op checklists, aftercare instructions, documents and clinical photos.
Do patients get notified?
Yes, through notifications in your practice's own branded app.
Book a demo at 360io.com/demo — see the platform running with your own branding. $0 setup fee, and a 100% money-back guarantee.